How are orders delivered?
We currently use UPS, Royal Mail and Parcel Force to deliver your orders.
How long will delivery take?
Upon receipt of payment, we anticipate that it will take 3-5 working days for normal postal delivery. A next day delivery service is available. Customers must select this when placing the order and pay the appropriate charge.
What does working day mean?
We don’t deliver at weekends or on bank holidays. The cut off time for placing orders is currently 2pm. If the order is placed after this time, add another day (Monday – Friday) to your delivery time.
What are your delivery charges or options?
The standard delivery charge is £3.95 for Royal Mail 2nd Class Signed For service and is available on orders with a total weight of no more than 3kgs. You can opt for Royal Mail's 1st Class Signed For service which is £5.50. The next day delivery charge is £10.00. You will only pay one delivery charge per order. The total postage and packaging charge will be confirmed prior to payment for goods being made.
Where do you deliver to?
We can deliver items to the UK mainland, Northern Ireland, Isle of Man, Scottish Highlands, Scottish Lowlands and Islands using Standard Delivery. Next Day Delivery is only available to the UK mainland. We regret however, we can not deliver to UK PO Box addresses or British Force Post Office addresses.
Can I send my order to a different name or address?
Yes, you can. As long as our delivery service is available in your destination, your order can be sent anywhere in the UK.
What if I want to change my delivery address?
Once you have placed an order then you cannot change the address details or the delivery option selected.
Can I collect my order in store?
Yes you can collect your order from us however you must ring 2 hours prior to collection.
What happens if I am out when you deliver?
Deliveries will usually be made on Monday to Friday (Standard or Next Day Delivery) excluding bank holidays. If you or the intended recipient is not in when the delivery attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to arrange re-delivery or collect your order.
The product I received is faulty, what should I do?
If a product is found to be faulty, it can be returned for an exchange however you must inform us by telephone within 24 hours of receiving your goods.