Can I buy the whole range of items that you sell in your stores?
Unfortunately we don't have all our product range on our website however if there is something specific you are looking for please call us on +44 (0) 7908 850 640. We can send you pictures directly via email.
Why can’t I add items to my shopping basket?
If you experience any problems with shopping online please telephone +44 (0) 7908 850 640. and someone will be happy to assist you.
Do I receive a confirmation once I have placed an order?
Upon completion of your order you will receive an automatic email confirming your order. It will state the products, costs, delivery charge and details. Please check this carefully. If your order has been unsuccessful you will be made aware of the reason why and possible explanations. If you have any queries with this email please contact us for assistance, our office hours are Monday to Friday, between 9am and 7pm.
I have not yet received my order, what should I do?
We aim to ensure that when you shop with Aarti J Trims, most products are available in the warehouse and delivered within 3 to 5 days (but please allow up to 28 days). However, if your order has not arrived within 28 days please call us on +44 (0) 7908 850 640 or contact us by email and quote your order reference number and someone will promptly be in touch with an update.
Very occasionally, a popular item shown as in stock may be unavailable when we process your order. If this happens we will let you know as soon as we do.
What is your returns policy?
You can return your goods if you are not completely satisfied however they must be sent back within 14 days of receiving them and they must be returned in resalable conditions.
What items are excluded from your returns policy?
Cut length ribbon or fabric cannot be returned as this cannot be resold. Due to the nature of the product, and restrictions with Royal Mail, we are also unable to accept refunds on any paint item.
How do I return an item?
To return items please email us at firstname.lastname@example.org. At this moment, we are not offering free returns. The return postage will be liable to the customer.
What if my order goes missing in transit?
All orders are dispatched with a tracking number, however on rare occasions items may get lost in the post. If you believe your order has got lost in the transit, please follow the instructions set out below:
1. Contact your local Royal Mail sorting office to make sure they are not holding any items for you.
2. Make sure you record the name of the person you spoke to, and the address of the sorting office, as you will need this information to continue your claim.
3. If the sorting office are not holding items for you, please email us making sure you provide the information above, together with confirmation of your full delivery address.
4. We will aim to process your claim within 14 working days and pending our investigation, we may send out a free-of-charge replacement item. Unfortunately, we cannot refund or send replacement items unless you have followed the above procedure.